IT/MSP Sales Associate

About Top Grade Tech

Top Grade Tech is a locally owned and operated managed IT services provider specializing in computer repair, networking, structured data cabling, and comprehensive IT support. Beyond core MSP services, we're also a telecom provider offering VoIP and SIP trunking solutions, we host client environments in our own datacenters, and we provide compliance and security consulting — including vCIO services, CIS IG-based frameworks, and vCISO engagements. Our team brings over 25 combined years of experience, and we pride ourselves on adapting quickly and finding smart, practical solutions to our clients' technology challenges.

Role Description

We're looking for a motivated, experienced IT/MSP Sales Associate to join our team full-time. You'll manage a sales pipeline, close new business, and build long-term client relationships across our core services — managed IT, VoIP/telecom, and hosted datacenter environments — with recurring monthly clients ranging from smaller accounts up to $4,000+/month in recurring revenue. As you grow with us, there's room to expand into selling our vCIO and vCISO compliance consulting services for the right candidate. This role works closely with our operations team to ensure a smooth handoff and strong client satisfaction after the sale.

What You'll Do

• Manage and close a pipeline of qualified sales opportunities across our IT, telecom, and hosting service lines
• Build relationships with prospective clients and clearly communicate the value of managed IT, VoIP/trunking, and datacenter hosting services
• Identify upsell and cross-sell opportunities within existing accounts as their needs grow, including our vCIO/vCISO compliance consulting offerings
• Negotiate contract term length with clients (1–3 years) — since your 10% commission rate applies for the full length of whatever initial term you close, securing longer terms directly benefits your earnings
• Work closely with our operations team on onboarding and client success
• Track pipeline activity and closed business in our CRM
• Represent Top Grade Tech professionally in client meetings and presentations

Qualifications

• 3+ years of IT/MSP sales experience, with a proven track record of meeting or exceeding sales targets
• Excellent communication, organizational, and interpersonal skills
• Strong analytical, problem-solving, and negotiation skills
• Familiarity with managed IT services and the ability to clearly explain their value to potential clients; exposure to telecom/VoIP, hosted/datacenter solutions, or compliance and security consulting (vCIO, vCISO, CIS/NIST frameworks) is a plus
• Experience with CRM software preferred
• Bachelor's degree in Business Administration, Marketing, or a related field preferred

Compensation & Benefits

• $40,000/year base salary
• 10% commission on monthly recurring revenue for the length of the client's initial contract term, then 5% on renewals thereafter — you can negotiate 1, 2, or 3-year initial terms with clients, and since the 10% rate applies for the full length of that initial term, securing a 3-year commitment is in your best interest and directly increases your earnings
• Average first-year earnings around $53,000 (your Year 1 earnings are the same no matter which term length you close, since it takes a full term before any renewal rate applies) — growing to $80,000+ in year two, with the opportunity to earn up to $105,000 by year three as your book of recurring clients builds (figures assume clients on 3-year initial terms; shorter terms are best used as a negotiating tool when needed, since they shift more of your book to the 5% renewal rate sooner). Commission is uncapped, so top performers can exceed these figures as their book of recurring clients continues to grow.
• Paid Time Off (PTO)
• Paid Holidays
• Flexible schedule
• Mileage reimbursement
• Opportunities for advancement